Job Description
Are you looking for a rewarding part-time opportunity in San Diego?
Horizon Support Services is currently seeking a dedicated Part-Time Customer Service Specialist to join our expanding team. We are urgently hiring individuals who are passionate about delivering exceptional service and building lasting customer relationships. If you thrive in a fast-paced environment and want to start immediately, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin working within 48 hours.
- Flexible Hours: Part-time schedule designed to fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Growth: Clear pathways for career advancement within the company.
We are committed to excellence and are looking for team members who are ready to make an impact. This role is perfect for students, retirees, or anyone seeking a stable income without a full-time commitment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a high degree of professionalism and accuracy.
- Resolve complex customer issues and complaints efficiently while maintaining a positive customer experience.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain and update customer account records with detailed notes on interactions.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type 40+ WPM with high accuracy.
- Reliable internet connection and a quiet workspace for remote or hybrid work.
- A positive attitude and a desire to help others succeed.