Job Description
Join our dynamic team in Philadelphia as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in a fast-paced environment. This is a direct-hire opportunity with competitive pay and flexible scheduling.
At NexGen Solutions, we pride ourselves on innovation and customer-centric values. You'll be the first point of contact for our valued clients, resolving inquiries with professionalism and efficiency. If you thrive in collaborative settings and possess strong communication skills, we encourage you to apply immediately.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and accuracy
- Document interactions and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends