Job Description
Join our dynamic team and start your career tomorrow! Express Employment Professionals is urgently hiring motivated Part-Time Customer Service Specialists in Portland, OR. Perfect for students, career changers, or anyone seeking flexible hours with competitive pay and immediate start dates. Enjoy a supportive environment where your growth matters!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and internal resources
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex escalations
- Document interactions and maintain detailed case notes in compliance standards
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Basic data entry accuracy (10,000+ keystrokes per hour)