Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! No experience needed – we provide comprehensive training to launch your career. Enjoy competitive pay, growth opportunities, and a supportive work environment in downtown Baltimore. This direct hire position offers stability and benefits from day one. Apply today and start your professional journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless service
- Adhere to company policies and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to learn new technologies quickly
- Detail-oriented with problem-solving aptitude
- Positive attitude and team player mindset
- Willingness to work flexible hours if needed