Job Description
Join our dynamic team at Metro Retail Solutions and make an immediate impact! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences to our valued clients. This flexible role offers competitive pay, comprehensive training, and the chance to grow your career in a supportive environment. Perfect for students, career changers, or those seeking supplemental income. Start tomorrow and begin your journey with us today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accurate records
- Resolve customer complaints efficiently and escalate complex issues when needed
- Collaborate with team members to ensure seamless service delivery
- Utilize CRM software to track interactions and maintain customer profiles
- Identify upselling opportunities to enhance customer satisfaction and revenue
- Participate in weekly training sessions to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to multitask in fast-paced environments
- Proficiency with basic computer applications and willingness to learn new systems
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends (20-25 hours/week)
- Reliable transportation to our downtown Detroit location