Job Description
Join our dynamic team at Urban Solutions Group and start your career tomorrow! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This is your opportunity to make an immediate impact while gaining valuable experience in a fast-paced, supportive environment.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. We offer flexible scheduling, comprehensive training, and a collaborative culture that values your growth. No experience? No problem—we provide all the tools you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently using our CRM platform
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM systems
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Flexibility to work evenings and weekends (20-30 hours/week)
- Valid U.S. work authorization