Job Description
Join Urban Retail Solutions as a Part-Time Customer Service Specialist and unlock your potential with an immediate $500 sign-on bonus! We're seeking energetic professionals to deliver exceptional experiences at our Cleveland and New York locations. Enjoy flexible scheduling, competitive pay, and a dynamic team environment. Perfect for students or career changers seeking work-life balance. Apply today and start your rewarding journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve billing, shipping, and product issues using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with cross-functional teams to enhance service quality
- Document interactions and maintain detailed customer records
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Problem-solving mindset with attention to detail
- Positive attitude and team player mentality