Job Description
Join our dynamic team at MetroConnect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to provide exceptional support to our diverse clientele in the heart of NYC. This immediate hire opportunity offers flexible scheduling and competitive compensation. Perfect for students, professionals, or anyone seeking a rewarding part-time role. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career journey!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
- Resolve billing issues and process transactions using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Update customer records and maintain accurate documentation
- Identify upselling opportunities to enhance customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6 months customer service or retail experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work evenings, weekends, and holidays
- Valid New York State ID and reliable transportation
- Quick learner with adaptability to new technologies