Job Description
Join our dynamic team at Dallas Connect Solutions as a Part-Time Customer Service Specialist! We're seeking motivated individuals to fill immediate openings in our Dallas headquarters. This role offers flexible scheduling (20-25 hours/week) with competitive pay and rapid onboarding. Perfect for students, career changers, or anyone seeking supplemental income in the DFW area. Enjoy a modern work environment with comprehensive training and growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues using CRM systems
- Process orders and update customer databases accurately
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain detailed documentation of customer interactions
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Proficient in Microsoft Office Suite and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Reliable transportation to Dallas office location
- Flexible availability including weekday evenings and weekends