Job Description
Join HealthCare Solutions Inc., a leading provider of innovative healthcare services, as a Part-Time Customer Service Specialist in Austin, Texas. This direct hire position offers competitive compensation and flexible scheduling, perfect for students or professionals seeking work-life balance. You'll be the first point of contact for patients, delivering exceptional support while representing our commitment to compassionate care. If you thrive in dynamic environments and possess strong communication skills, we encourage you to apply today!
Responsibilities
- Handle inbound/outbound calls regarding patient inquiries, appointment scheduling, and insurance verification
- Resolve billing discrepancies and payment issues with empathy and accuracy
- Maintain detailed patient records in our HIPAA-compliant CRM system
- Collaborate with medical teams to coordinate patient care logistics
- Implement quality assurance protocols to exceed service benchmarks
- Train on healthcare terminology and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, healthcare background a plus
- Exceptional verbal/written communication and active listening skills
- Proficiency in CRM software (Salesforce experience preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities and conflict resolution expertise
- Flexibility to work evenings/weekends (20-25 hours/week)