Job Description
Join our dynamic team at Prime Solutions Group as a Part-Time Customer Service Specialist in Philadelphia! We're urgently seeking enthusiastic professionals to deliver exceptional client experiences in a fast-paced environment. This direct-hire opportunity offers competitive compensation, flexible scheduling, and immediate start dates. If you're passionate about problem-solving and thrive in customer-facing roles, apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong written/verbal communication skills
- Ability to multitask in high-volume environments
- Flexibility to work evenings/weekends as needed
- Basic technical troubleshooting knowledge