Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic individuals with exceptional communication skills to deliver outstanding support to our growing client base. This flexible role offers immediate start with competitive pay and opportunities for advancement. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern work environment with comprehensive training and supportive management.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions and update customer records in real-time
- Collaborate with team members to escalate complex issues when needed
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or retail setting
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional verbal/written communication and active listening abilities
- Ability to multitask in fast-paced environment while maintaining composure
- Reliable transportation and flexible availability including weekends
- Basic knowledge of CRM platforms (Salesforce experience a plus)