Job Description
Join our dynamic team at BrightWave Solutions! We're urgently seeking motivated Part-Time Customer Service Specialists in Philadelphia. This direct hire opportunity offers competitive pay, flexible scheduling, and career growth potential. As a key member of our client support team, you'll deliver exceptional experiences while building valuable skills in a fast-paced environment. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95% customer satisfaction score through proactive communication
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B or B2C settings
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Available 20-25 hours/week with weekend flexibility
- Basic technical troubleshooting knowledge