Job Description
Join Milwaukee Tech Solutions as a Part-Time Customer Service Specialist and become the face of our innovative brand! We're seeking a dynamic individual to deliver exceptional support while growing professionally in a collaborative environment. This direct-hire opportunity offers flexible scheduling and competitive compensation for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using our CRM system
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in tech or retail
- Proficient with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends and evenings as needed