Job Description
We are currently seeking a motivated and professional Entry Level Customer Service Representative to join our dynamic team in the heart of New York, NY. This is a Direct Hire opportunity, offering a stable career path with excellent growth potential for candidates who are eager to learn and excel in a corporate environment. No prior experience is required; we provide comprehensive on-the-job training.
As a key member of our support team, you will be responsible for managing high-volume client interactions, resolving inquiries, and ensuring a superior customer experience. We are looking for individuals with strong communication skills and a positive attitude who are ready to start their professional journey with us immediately.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and concerns efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account details in our CRM database.
- Assist in the development and maintenance of customer service scripts and standard operating procedures.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work in a fast-paced, high-volume call center environment.
- Basic computer proficiency and typing speed of 40+ WPM.
- A friendly demeanor and a genuine desire to help others succeed.
- Must be authorized to work in the United States.