Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in Nashville! We're hiring enthusiastic individuals to deliver exceptional support to our growing client base. This flexible role offers immediate start opportunities with competitive pay and comprehensive training. Perfect for students, career changers, or anyone seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Process orders and transactions using CRM software
- Document interactions in our customer database
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong typing skills (45+ WPM) and computer proficiency
- Excellent verbal and written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Basic knowledge of CRM systems (e.g., Salesforce, Zendesk)