Job Description
Join our dynamic team at Urban Retail Solutions as a Part-Time Customer Service Specialist in Oklahoma City! We're urgently seeking passionate individuals to deliver exceptional customer experiences while working flexible hours. This role offers competitive pay, growth opportunities, and a supportive environment where your contributions make a real difference. Perfect for students, parents, or anyone seeking work-life balance without compromising on career advancement. Apply today and become part of our mission to redefine retail excellence!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions, returns, and exchanges efficiently using POS systems
- Resolve customer concerns and escalate complex issues to management
- Maintain detailed records of customer interactions and inventory
- Collaborate with team members to ensure seamless store operations
- Adhere to company policies and maintain a clean, organized workspace
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with POS systems and MS Office
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving mindset
- Must pass background check