Job Description
Join our dynamic team at Omaha Connect Solutions! We're urgently seeking a passionate Part-Time Customer Service Specialist to deliver exceptional experiences. This flexible role offers competitive pay and immediate start. Perfect for students, career changers, or those seeking supplemental income. Enjoy modern facilities, collaborative culture, and growth opportunities. Apply today and make an impact in Omaha's thriving business community!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% satisfaction rate
- Process transactions using CRM software and payment systems
- Collaborate with cross-functional teams on complex cases
- Document interactions and maintain accurate records
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and multitasking ability
- Positive attitude under pressure