Job Description
Join our dynamic team at Nashville Community Solutions! We're urgently seeking passionate part-time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers 20-25 hours weekly with competitive pay and immediate start dates. Perfect for students, career changers, or those seeking supplemental income. Enjoy a modern downtown workspace with free parking and collaborative culture. Apply today – positions fill fast!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with professionalism
- Resolve billing issues and technical support escalations within SLA targets
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Process transactions and manage inventory for retail operations
- Contribute to monthly performance metrics and improvement initiatives
Qualifications
- Minimum 1 year customer service experience in fast-paced environment
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with ability to de-escalate situations
- High school diploma or equivalent; college coursework a plus
- Flexible availability including evenings and weekends
- Valid Tennessee driver’s license if field visits required