Job Description
Join our dynamic Nashville team as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic professionals to deliver exceptional client experiences in a fast-paced environment. This role offers flexible scheduling, competitive compensation, and the chance to grow with a rapidly expanding tech support company. Perfect for students, career changers, or those seeking supplemental income. Start your new role within 48 hours of application!
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email with 95%+ satisfaction rate
- Resolve technical issues for clients using proprietary software and CRM tools
- Document cases accurately in Salesforce with detailed notes and resolution steps
- Collaborate with technical team to escalate complex problems and track resolutions
- Participate in daily shift briefings to share insights and process improvements
- Maintain 98% availability during scheduled shifts with zero unauthorized absences
- Meet weekly performance metrics for resolution time and first-contact resolution
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in tech or SaaS environment
- Proficiency with CRM platforms (Salesforce experience a major plus)
- Exceptional written and verbal communication skills
- Ability to type 45+ WPM with 98% accuracy
- Strong problem-solving skills with logical troubleshooting approach
- Availability to work 20-30 hours/week across weekdays and weekends
- Nashville local with reliable transportation to downtown office