Job Description
Join our dynamic team at Express Employment Professionals as a Part-Time Customer Service Specialist! We're seeking motivated individuals for immediate hire in Indianapolis. This role offers flexible hours (20-25 hrs/week) with competitive pay and rapid onboarding. Perfect for students, career changers, or those seeking supplemental income. Enjoy a supportive environment with growth opportunities and comprehensive training provided.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and account modifications accurately
- Resolve customer issues with empathy and efficiency
- Update CRM systems and maintain detailed records
- Collaborate with sales and support teams to ensure seamless service
- Meet/exceed customer satisfaction and productivity metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficient in MS Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and resilience in fast-paced settings