Job Description
Join our dynamic team at Urban Solutions Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional client experiences in our fast-paced downtown Boston office. This immediate hire position offers flexible scheduling and the opportunity to make a real impact in our growing company. If you're passionate about problem-solving and thrive in collaborative environments, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Support sales initiatives through upselling and product knowledge sharing
- Assist with inventory management and store operations as needed
- Contribute to a positive team environment through open communication
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in retail or office setting
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with Microsoft Office Suite and CRM software
- Excellent verbal and written communication skills
- Ability to work flexible shifts including weekends and evenings
- Positive attitude with strong attention to detail