Job Description
Join our dynamic team at Coastal Commerce Solutions, where we're transforming customer experiences in Virginia Beach! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support and drive satisfaction. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture. If you thrive in fast-paced environments and love helping others, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and process returns efficiently
- Collaborate with sales team to upsell products and services
- Maintain detailed customer records in CRM systems
- Contribute to continuous improvement of service protocols
- Support seasonal peak periods with adaptable scheduling
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in high-volume environments
- Positive attitude and problem-solving mindset
- Availability to work evenings and weekends