Job Description
Join our dynamic team at Coastal Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base in Jacksonville's thriving business district. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a collaborative environment. Perfect for students, career-changers, or those seeking supplemental income.
Why Join Us?
- Flexible 20-30 hour weekly schedule
- Comprehensive training and development
- Modern downtown Jacksonville workspace
- Employee discount program
- Health benefits eligibility for part-timers
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing issues and service discrepancies using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with sales team to identify upsell opportunities
- Contribute to continuous improvement of service protocols
- Participate in weekly team training sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic math and data entry accuracy
- Availability to work evenings/weekends as needed