Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Boston Solutions Group! We're seeking energetic individuals to provide exceptional support to our clients in the heart of downtown Boston. This immediate hire opportunity offers flexible scheduling and the chance to grow with a leading service provider. If you thrive in fast-paced environments and excel at problem-solving, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to deliver solutions
- Process transactions and manage account updates
- Contribute to process improvement initiatives
- Support marketing campaigns through customer outreach
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Reliable transportation to downtown Boston
- Immediate availability for part-time shifts (20-30 hrs/week)