Job Description
We are currently seeking a highly motivated Part-Time Customer Service Representative to join our dynamic team in Jacksonville, Florida.
This is an immediate hire opportunity designed for those seeking flexible work-life balance. As a key member of our support team, you will deliver exceptional service to our clients while enjoying a supportive work environment.
Why Join Us?
- Competitive hourly rate ($16.00 - $20.00).
- Flexible scheduling options to fit your lifestyle.
- Immediate start date available.
- Opportunities for growth within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Provide accurate information regarding products, services, and account details.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process transactions and update customer records in the CRM system.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required; associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for this immediate hire role.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a dedicated workspace.
- Availability to work evenings and weekends as required.