Job Description
We are seeking a highly motivated and dynamic Part-Time Customer Service Representative to join our rapidly expanding team in Dallas, Texas.
This is an immediate hire opportunity for a dedicated professional who thrives in a fast-paced environment. You will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed and precision. If you are looking for a stable, direct hire role with a modern tech-forward company, we want to hear from you.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly wage ($18 - $22/hour).
- Flexible scheduling options to work around your lifestyle.
- Comprehensive training and career growth potential.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve product issues and provide accurate information regarding our services and subscriptions.
- Document all interactions and resolutions in our CRM system (Zendesk/HubSpot).
- Collaborate with the technical support team to escalate and resolve complex issues.
- Maintain a professional and positive demeanor in all customer communications to enhance brand loyalty.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or support experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Ability to work a flexible schedule, including weekends and holidays, as needed.