Job Description
Join our award-winning team in Fort Worth! We're immediately hiring enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences. Perfect for students, career-changers, or those seeking flexible hours. Enjoy competitive pay, paid training, and a supportive culture where your growth is prioritized.
What We Offer:
- Flexible scheduling (evenings/weekends available)
- On-the-job certification opportunities
- Collaborative team environment
- Advancement pathways to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant training
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Fort Worth headquarters