Job Description
Are you looking for a flexible work-life balance in the heart of Michigan? Metro Detroit Support Services is currently seeking a dedicated Part-Time Customer Service Representative to join our growing team.
We are a dynamic organization committed to excellence and customer satisfaction. In this role, you will be the first point of contact for our clients, ensuring they receive top-tier support while enjoying the benefits of a part-time schedule.
Why Join Us?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly pay ($18.00 - $24.00).
- Opportunities for professional growth within the company.
- A supportive and inclusive work environment.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and efficiency.
- Accurately document all customer interactions and transactions in the CRM system.
- Process customer orders, returns, and exchanges accurately.
- Collaborate with the sales and technical teams to ensure customer needs are met.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A valid driver's license is a plus.