Job Description
Immediate Hire Opportunity in Charlotte, NC!
Are you a proactive problem solver looking for a flexible schedule in the heart of North Carolina? Charlotte Connect Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team. This is an immediate hire role designed for individuals who thrive in a fast-paced, supportive environment.
We offer a competitive hourly rate, flexible scheduling, and the chance to make a real impact on our clients' experience. If you are ready to start immediately, we want to hear from you!
Responsibilities
- Manage high-volume incoming inquiries via phone, email, and chat with a focus on rapid resolution.
- Resolve product and service issues to ensure complete customer satisfaction and retention.
- Process orders, returns, and exchanges accurately and efficiently using our CRM tools.
- Document detailed customer interactions and feedback in the company database.
- Collaborate with the sales and technical support teams to address complex customer needs.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Maintain a positive and professional demeanor in all communications.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is preferred but not required; we train the best.
- Excellent verbal and written communication skills with a friendly tone.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work part-time hours, including potential weekends or evenings.
- Strong problem-solving skills and the ability to multitask in a busy office.
- Reliable transportation to the Charlotte office.