Job Description
Join our dynamic Albuquerque team as a Part-Time Customer Service Representative! Southwest Solutions Group is seeking energetic individuals to deliver exceptional support to our growing client base. This flexible role (20-25 hours/week) offers competitive pay, comprehensive training, and a vibrant team environment. Perfect for students, career changers, or professionals seeking work-life balance. Enjoy our modern downtown office with free parking and proximity to public transit. Apply today to start your rewarding customer service career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales team to identify upsell opportunities
- Contribute to weekly team performance metrics and customer satisfaction goals
- Attend monthly training sessions to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in retail or call center environment
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to work flexible hours including evenings and weekends
- Valid New Mexico driver's license and reliable transportation
- Bilingual (English/Spanish) candidates strongly encouraged to apply