Job Description
Join our dynamic team as a Part-Time Customer Service Representative and earn a $1,500 sign-on bonus! We're seeking passionate individuals to deliver exceptional customer experiences in Minneapolis. Enjoy flexible scheduling, competitive pay, and immediate opportunities for growth. (Note: Similar roles available in New York.)
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including CSAT and resolution rates
- Participate in ongoing training for product knowledge
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- High school diploma or equivalent; college degree a plus
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and multitasking abilities
- Valid US work authorization required