Job Description
Are you looking for a rewarding part-time opportunity in the heart of Indianapolis? IndyConnect Solutions is currently seeking a dedicated Part-Time Customer Service Associate to join our dynamic team.
We pride ourselves on delivering exceptional service to our clients. This role offers a fantastic work-life balance with flexible scheduling options designed to fit your lifestyle. If you are a proactive problem-solver with a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($15.00 - $20.00/hr).
- Flexible part-time hours.
- Opportunities for professional growth and development.
- Supportive and inclusive company culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer account information and maintain detailed records of interactions.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work weekends and/or evenings as needed.