Job Description
Join our dynamic team at Urban Oasis Hospitality as a Part-Time Customer Experience Specialist! We're seeking enthusiastic professionals to deliver exceptional service at our flagship location in Manhattan. This is your opportunity to work in a premium environment with flexible scheduling and immediate start dates. Perfect for students, career changers, or those seeking supplemental income. Enjoy competitive compensation, comprehensive training, and a vibrant workplace culture.
Responsibilities
- Deliver exceptional customer service through personalized interactions and problem resolution
- Manage reservation systems and optimize seating arrangements for peak efficiency
- Train new staff on service protocols and brand standards
- Process payments accurately while maintaining cash drawer accountability
- Collaborate with cross-functional teams to ensure seamless operations
- Monitor inventory levels and assist with restocking procedures
- Implement upselling strategies to enhance revenue and guest experience
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work weekends and evenings (including holidays)
- Proficiency with POS systems and reservation software
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, high-volume environments
- Valid New York State food handler certification preferred
- Strong attention to detail and multitasking abilities
- Professional appearance and positive attitude