Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Experience Specialist! We're seeking a tech-savvy and customer-focused individual to deliver exceptional support in our fast-growing Raleigh office. This flexible 20-25 hour/week role offers competitive pay and the opportunity to work with cutting-edge technology while making a direct impact on customer satisfaction.
Our ideal candidate thrives in collaborative environments and possesses a passion for problem-solving. You'll be the face of our brand, ensuring seamless interactions across digital and touchpoints. If you're ready to grow your career in a supportive, innovative setting, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Troubleshoot technical issues and provide clear solutions
- Document interactions accurately in CRM systems
- Collaborate with product teams to identify improvement opportunities
- Maintain deep knowledge of product features and services
- Assist in developing customer training materials
- Monitor customer feedback and escalate critical issues
Qualifications
- High school diploma or equivalent; college degree preferred
- 1-2 years customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Basic knowledge of SaaS platforms and digital tools
- Flexibility to work evenings/weekends (20-25 hours/week)