Job Description
Join our award-winning team at Innovate Solutions NC, where we're redefining customer engagement in Charlotte's thriving tech scene. We're seeking dynamic individuals to deliver exceptional experiences that build lasting brand loyalty. Enjoy flexible scheduling, competitive compensation, and a collaborative environment that values your growth. Perfect for students, career-changers, and experienced professionals seeking work-life balance.
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve complex inquiries with empathy and problem-solving expertise
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to refine skills
- Track performance metrics to exceed service targets
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced, team-oriented environments
- Flexibility to work evenings/weekends (20-30 hours/week)
- Strong problem-solving and conflict resolution abilities
- Valid NC driver's license (if travel required)