Job Description
We are looking for a dedicated NOC Engineer to join our elite team in Chicago. This is a hiring now opportunity for a night shift professional who thrives in a high-velocity environment. If you have a passion for network infrastructure and a 24/7 mindset, we want to hear from you.
As part of our 24/7 Operations Center, you will ensure the stability, security, and performance of our critical global systems. Enjoy competitive pay, comprehensive benefits, and a schedule that fits your lifestyle.
Responsibilities
- Monitor and manage network infrastructure, servers, and applications 24/7 to ensure high availability.
- Respond to and resolve critical incidents and alerts during the night shift.
- Analyze system performance metrics and trends to proactively prevent downtime.
- Collaborate with the day-shift team to document incidents and update runbooks.
- Perform routine health checks and patch management for assigned systems.
- Ensure strict adherence to ITIL processes and security compliance standards.
Qualifications
- Minimum of 2 years of experience in a Network Operations Center (NOC) or Help Desk role.
- Strong understanding of TCP/IP, DNS, DHCP, and routing protocols.
- Valid CCNA or equivalent networking certification preferred.
- Ability to work a rotating night shift schedule (e.g., 11 PM - 7 AM or 12 AM - 8 AM).
- Excellent problem-solving skills and attention to detail under pressure.
- Proficiency in monitoring tools such as SolarWinds, Nagios, or similar.