Job Description
Join Our Elite Night Operations Team!
We are currently seeking a highly motivated Night Shift Technical Support Specialist to join Apex Tech Solutions in Phoenix, AZ. If you are looking for a role where you can start tomorrow and make a significant impact on our 24/7 infrastructure, this is your opportunity.
As a key member of our technical team, you will ensure seamless service delivery during our peak operational hours. We offer a competitive shift differential, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Monitor System Health: Proactively monitor server and network performance to ensure 99.9% uptime for all clients.
- Troubleshoot Issues: Resolve complex technical tickets and hardware/software issues reported by internal and external users.
- 24/7 Support: Provide high-quality technical assistance via phone, email, and remote desktop during night shift hours.
- Documentation: Maintain detailed logs of all incidents, resolutions, and system changes for the day shift team.
- Collaboration: Liaise with the day shift engineering team to hand over critical issues and ensure continuity of operations.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Availability: Must be available to work night shifts (11:00 PM - 7:00 AM).
- Education: High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Skills: Proficiency in troubleshooting Windows and Linux environments; knowledge of networking protocols (TCP/IP, DNS).
- Communication: Excellent written and verbal communication skills with a professional demeanor.