Job Description
Are you ready to work the hours that matter most?
Apex Digital Solutions is urgently seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Minneapolis, MN. If you thrive in a high-energy environment and enjoy solving complex technical problems for clients, we want to hear from you immediately.
As a leader in the IT services industry, we offer competitive pay, comprehensive benefits, and a culture that values work-life balance even during the night shift. Join us and take control of your career today.
Responsibilities
- Provide top-tier technical support via phone, email, and chat during evening hours.
- Diagnose and troubleshoot hardware, software, and network issues for internal and external clients.
- Maintain accurate and detailed records of all support tickets and resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless issue resolution and knowledge transfer.
- Stay up-to-date with the latest technology trends and product updates to provide informed assistance.
- Adhere to all company policies and service level agreements (SLAs) to ensure 100% customer satisfaction.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and the ability to explain complex concepts to non-technical users.
- Excellent written and verbal communication skills.
- Proficiency with Windows operating systems and troubleshooting tools.