Job Description
Are you a problem-solver looking for a role that starts tomorrow? Apex Digital Solutions is actively hiring a Night Shift Technical Support Specialist in San Antonio, TX. Join our elite team and enjoy the unique benefits of working in a quiet, high-focus environment while earning a competitive salary.
As a Technical Support Specialist on our night shift, you will be the first line of defense for our enterprise clients. We pride ourselves on delivering top-tier technical assistance and ensuring seamless system operations 24/7. This is an excellent opportunity for individuals seeking stability, growth, and a modern work culture.
Why Choose Apex Digital?
- Immediate Start: Onboarding begins as early as tomorrow.
- Night Shift Premium: Work when it's quiet, with potentially higher shift differentials.
- Modern Benefits: Comprehensive health coverage, paid time off, and retirement plans.
Don't miss out on this chance to advance your career in a stable, high-demand industry.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for clients via phone and remote access.
- Customer Communication: Provide exceptional technical support with a focus on clarity, patience, and professionalism during off-hours.
- System Monitoring: Perform routine system checks and maintenance tasks to ensure uptime and data integrity.
- Documentation: Maintain accurate logs of technical issues, resolutions, and customer interactions in our CRM system.
- Collaboration: Coordinate with day-shift engineering teams to escalate complex issues and ensure continuity of service.
Qualifications
- Experience: 1-2 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency in Windows/Linux environments, troubleshooting printers, routers, and VPNs.
- Availability: Must be available to work the night shift schedule (e.g., 10:00 PM – 6:00 AM).
- Communication: Strong verbal and written communication skills in English.
- Education: High school diploma or equivalent; Associate degree in IT preferred.