Job Description
We are urgently hiring a detail-oriented Night Shift IT Support Specialist to join our growing team in Tampa, Illinois. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this is the perfect opportunity for you.
As a key member of our technical support team, you will be responsible for maintaining system integrity and providing exceptional service to our clients during critical hours. We offer a competitive salary, comprehensive benefits, and a supportive work culture.
Why Join Us?
- Competitive Pay: Hourly rate of $22.00 - $30.00 depending on experience.
- Benefits Package: Medical, dental, and vision insurance.
- Shift Flexibility: Guaranteed night shift schedule with no weekend rotations.
- Professional Growth: Clear pathways for career advancement within the organization.
Responsibilities
- Provide 24/7 technical troubleshooting and support for hardware, software, and network issues.
- Monitor system performance and respond immediately to alerts during the night shift.
- Document technical issues and resolutions in our ticketing system.
- Collaborate with day-shift teams to ensure seamless handover of ongoing projects.
- Install, configure, and maintain computer systems and peripherals.
- Conduct routine system backups and security audits.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum of 2 years of experience in IT support or a related technical field.
- Proven ability to work effectively during night shifts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to lift up to 25 lbs and stand for extended periods.