Job Description
Welcome to Apex Global Solutions, a leader in enterprise technology and cloud infrastructure. We are currently seeking a dedicated and detail-oriented Night Shift IT Support Specialist to join our 24/7 operations team. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to meet you.
As a critical member of our Infrastructure team, you will ensure the stability, security, and performance of our systems during off-hours. We offer a competitive shift differential, comprehensive benefits, and a clear path for career advancement.
Why Choose Us?
- Shift Premium: Earn up to $35/hour for working the 3rd shift.
- Flexibility: Occasional weekend work is limited.
- Growth: Dedicated mentorship programs for IT professionals.
Apply today to start your career with Apex Global Solutions.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues during the night shift.
- Monitor system performance, alerts, and logs to proactively identify and resolve potential outages before they impact business operations.
- Manage and prioritize incoming helpdesk tickets and tickets escalated from Level 1 support.
- Perform routine system backups, patch management, and security updates outside of peak business hours.
- Assist in the deployment of new hardware and software for night-shift employees.
- Document all incidents, resolutions, and technical procedures in the Service Management System.
Qualifications
- Minimum of 2 years of experience in IT Support or Help Desk roles.
- CompTIA A+ or Network+ certification preferred.
- Must be available to work a rotating night shift schedule (e.g., 11:00 PM - 7:00 AM or 12:00 AM - 8:00 AM).
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Strong written and verbal communication skills.