Job Description
Are you seeking a stable role with **urgent hiring** opportunities? Apex Global Services is currently looking for a dedicated Night Shift Customer Support Specialist to join our dynamic team in Atlanta, GA. If you are an excellent communicator looking for night shift jobs that offer competitive pay and growth potential, this is your chance to make an impact. We provide a supportive environment and comprehensive training for all new hires.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during night hours.
- Resolve customer issues and complaints with a focus on first-contact resolution.
- Document all interactions accurately and update customer records in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Maintain a professional demeanor and adhere to all company policies and procedures.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service or call center experience is preferred.
- Strong verbal and written communication skills.
- Ability to work rotating night shifts, including weekends and holidays.
- Proficiency with computers and CRM software.