Job Description
Are you looking for a rewarding career with flexible hours? Apex Data Systems is currently Urgently Hiring for experienced Night Shift professionals to join our growing team serving the Washington DC and Pennsylvania area.
We are offering a competitive salary and a $500 Sign-On Bonus for all new hires. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex technical issues and account concerns with patience and professionalism.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Adhere to all company policies, quality standards, and safety protocols.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support (1+ years preferred).
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication skills and a customer-first mindset.
- Proficiency in Microsoft Office Suite and computer navigation.