Job Description
We are urgently hiring dedicated professionals for our Night Shift team in Raleigh, NC!
Join a leading technology firm where your work makes a difference. We are looking for self-motivated individuals to join our 24/7 support operations. This is a fantastic opportunity for those seeking flexible hours and competitive pay.
Why Join Us?
- Immediate Start: Onboarding begins within 48 hours.
- Competitive Pay: Earn $18 - $22/hr depending on experience.
- No Experience Required: Comprehensive paid training provided.
- Stable Environment: Join a company with over 10 years of industry presence.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email.
- Resolve technical issues and troubleshoot software problems efficiently.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to company protocols and quality assurance standards.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High School Diploma or GED equivalent.
- Willingness to work rotating night shifts (10:00 PM – 6:00 AM).
- Basic computer proficiency and typing skills.
- Strong communication and problem-solving abilities.
- Ability to pass a background check and drug screen.