Job Description
Are you ready for a lucrative opportunity in Kansas City?
Apex Support Solutions is urgently hiring Night Shift Customer Support Specialists. We are looking for dedicated professionals to join our growing team and provide exceptional service during our peak operational hours. If you are seeking a stable career with immediate openings and a comprehensive benefits package, this is your chance.
Our clients value reliability and technical aptitude. In this role, you will be the first point of contact for our valued customers, ensuring their technical issues are resolved efficiently while maintaining a high level of customer satisfaction.
Why Join Us?
Competitive hourly wage ($18.50 - $22.00).
Immediate start dates available for qualified candidates.
Full medical, dental, and vision insurance.
401(k) retirement plan with company match.
Free on-site parking and meal vouchers.
Ready to apply? Submit your resume today and take the first step toward your next career move.
Responsibilities
Manage incoming customer inquiries via phone, email, and live chat during night shift hours.
Diagnose and troubleshoot technical issues related to software and hardware systems.
Document all interactions and resolutions accurately within the CRM database.
Escalate complex technical issues to the Senior Support Team for resolution.
Maintain a deep understanding of our product features to provide accurate guidance.
Adhere to strict Service Level Agreements (SLAs) regarding response and resolution times.
Qualifications
High school diploma or GED required; Associate’s degree in IT or related field is a plus.
Previous experience in customer support, technical support, or call center operations.
Must be available to work 10:00 PM - 6:00 AM (Monday through Friday).
Strong problem-solving skills and ability to think critically under pressure.
Excellent written and verbal communication skills with a professional tone.
Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).