Job Description
Are you looking for a night shift job in Philadelphia, PA with immediate start opportunities? PhillyTech Solutions is currently seeking a dedicated and detail-oriented Night Shift Customer Support Specialist to join our growing team.
We offer a competitive salary, comprehensive benefits package, and a work environment that prioritizes work-life balance. If you thrive in a fast-paced setting and want to make an impact from the comfort of the night shift, we want to hear from you.
Why Join Us?
- Immediate Hiring: Start your career within the week.
- Shift Schedule: 11:00 PM - 7:00 AM (Monday - Friday).
- Competitive Pay: $18.50 - $24.00/hr based on experience.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues efficiently while maintaining a high level of professionalism and empathy.
- Log and update customer data accurately in our CRM systems.
- Collaborate with the day shift team to ensure seamless issue resolution.
- Adhere to all company policies, procedures, and safety guidelines.
- Identify opportunities to improve the customer experience and operational efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or support is preferred but not required for immediate hires.
- Strong verbal and written communication skills.
- Ability to work independently during the night shift.
- Basic computer proficiency and typing speed.
- Reliable transportation (though not required for this specific location).