Job Description
Are you seeking a lucrative Night Shift opportunity in Fort Worth, TX?
Apex Support Services is currently hiring dedicated Customer Service Representatives for our high-volume night operations. We are proud to offer a Generous Sign-On Bonus to top-tier talent looking to join our dynamic team!
In this role, you will be the face of our company during the evening hours, ensuring our clients receive the support they need to succeed. If you are a self-motivated individual ready for a career move with excellent benefits, we want to hear from you.
Why Join Us?
- Sign-On Bonus: Earn an extra $1,000 - $2,000 upon successful completion of your probationary period.
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Shift Flexibility: Stable night shift schedule (e.g., 10:00 PM - 6:00 AM) allows for a great work-life balance.
Responsibilities
- Handle High-Volume Inquiries: Assist customers with questions, complaints, and orders via phone and email during night shifts.
- Resolve Complex Issues: Troubleshoot problems and implement solutions to ensure high customer satisfaction scores.
- Manage Data Entry: Accurately update customer accounts, process returns, and maintain digital records.
- Collaborate Across Teams: Coordinate with day shift supervisors and logistics teams to ensure seamless operational flow.
- Adhere to Policies: Follow company scripts and compliance guidelines to maintain brand integrity.
Qualifications
- Availability: Must be available to work rotating night shifts (10 PM – 6 AM) consistently.
- Experience: Previous customer service experience is preferred; training is provided for motivated candidates.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technical Skills: Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Problem Solving: Ability to think critically and make decisions quickly under pressure.