Job Description
Are you looking for a direct hire opportunity that offers stability, growth, and a competitive night shift premium? Apex Global Solutions is currently hiring dedicated Night Shift Operations Specialists to join our elite team in Indianapolis, Indiana.
We pride ourselves on being a leading provider of customer experience and technical support services. Unlike temporary agencies, we offer a permanent career path with comprehensive benefits, including health insurance, paid time off, and 401(k) matching. If you are a night owl who thrives in a high-performance environment, apply today and take the next step in your career.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat during the night shift (11:00 PM - 7:00 AM).
- Resolve complex issues efficiently while maintaining a high level of customer satisfaction and rapport.
- Document all interactions and resolutions accurately within the CRM system.
- Collaborate seamlessly with the day-shift team to ensure continuity of service and information transfer.
- Adhere to all company policies, compliance standards, and quality assurance metrics.
- Participate in nightly team huddles and training sessions to stay updated on product knowledge and process improvements.
Qualifications
- High school diploma or GED is required; Associate’s degree or technical certification is a plus.
- Minimum of 1-2 years of experience in customer service, technical support, or a BPO environment.
- Must be legally authorized to work in the United States.
- Availability to work nights (11:00 PM to 7:00 AM) on a full-time basis.
- Strong computer proficiency with MS Office Suite and CRM software.
- Excellent written and verbal communication skills with a focus on empathy and problem-solving.