Job Description
Are you seeking an immediate hire night shift job in San Diego, CA that offers stability and growth? San Diego Tech Support Hub is looking for a driven Customer Service Representative to join our elite night operations team. We are expanding our support infrastructure and need technical-minded individuals ready to start earning immediately.
As a Night Shift Representative, you will provide critical technical and customer support to our enterprise clients. We offer a premium shift differential, comprehensive health benefits, and a supportive remote-friendly environment. If you have a knack for problem-solving and want to work for a top-tier US company, this is your opportunity.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of incoming technical support tickets and customer calls during night hours with a focus on speed and accuracy.
- Resolve Technical Issues: Troubleshoot software and hardware problems for clients, escalating complex issues to senior engineers when necessary.
- Update Client Records: Log all interactions, resolutions, and status updates accurately into our CRM database.
- Ensure Compliance: Adhere to company policies and quality assurance standards to maintain high customer satisfaction scores.
- Collaborate with Day Shift: Communicate critical issues and updates to the morning support team to ensure seamless service continuity.
- Conduct Training: Assist in onboarding new hires by sharing best practices for night shift operations.
Qualifications
- Experience: Minimum of 1-2 years of experience in customer service or technical support.
- Availability: Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 7:00 AM).
- Technical Skills: Proficient in Microsoft Office Suite and basic operating systems; familiarity with CRM software is a plus.
- Communication: Exceptional verbal and written communication skills with a professional, empathetic tone.
- Reliability: Strong work ethic with a proven history of punctuality and attendance.
- Education: High school diploma or GED required.